Privacy policy
About Senser
This website is owned and operated by Intramirror Limited, a company registered in Hong Kong, China. We are committed to protecting your privacy and have developed this Privacy Policy to describe to you our practices with respect to the personal information we collect from users of the Site and the services we provide.
If you have any questions, concerns or complaints about our privacy policy or data collection, processing practices, or if you would like to report any security breach to us, please send an email to the following address：support@senser.net
Children's privacy
Our products, websites and services are primarily intended for adults. Children should not create their own personal information subject accounts without parental or guardian consent. Therefore, we do not knowingly collect or solicit "personal information" (as defined by the U.S. Children's Online Privacy Protection Act) from anyone under the age of 13. If you are under the age of 13, please do not attempt to register for the Services or send us any Personal Information about yourself. In the event that personal information about a child is collected with the consent of a guardian, we will only use or publicly disclose this information with the express consent of the guardian or as necessary to protect the child. If we become aware that we have collected personal information from a child under the age of 13, we will delete that information. If you believe that a child under the age of 13 may have provided us with personal information, please contact us at the following email address in this Privacy Policy.
If you are 13 years of age or older, but under the age of majority (i.e. able to sign a contract) in your country, you should use the Services with the permission of your parent or guardian, and we will not track your online activities If you are a minor between the ages of 13 and 16, we will not share your personal information without your guardian's consent.
If you are in Connecticut, we will not collect your precise geolocation data without your guardian's consent.
Information we collect and use
Some of the information we collect is provided by you, some is collected automatically (usually through devices) and some may be collected from other sources. Our data collection will be limited to what is appropriate, relevant and reasonably necessary.
You are often required to provide us with information when you use our website, such as when you register for a personal account on our website, place an order, fill out any online forms (such as registration forms and questionnaires), opt-in to receive our e-newsletters and notifications of special offers or promotions, use the social media features operated on our website, or (by email, telephone, instant messaging, social media or otherwise) communicate with personal information provided when contacting us.
The foregoing personal information is information that identifies, describes, associates, links or reasonably relates directly or indirectly to a specific consumer or occupant. This information may include your name, home address, work address, telephone number, mobile phone number, email address. The personal information we collect from you may involve your personal sensitive information. Personal sensitive information refers to personal information which, if disclosed, illegally provided or misused, may jeopardise the safety of persons and property, and is highly likely to lead to damage to one's reputation, physical or mental health, or discriminatory treatment, etc. Such information may include your identity card number, financial information (including your credit or debit card information), precise geographic location data, etc.
Please note that separate device information, log information, personal web browsing history, and location information is information that does not identify a specific natural person and is therefore not personal information. If we combine such non-personal information with other information for the purpose of identifying a specific natural person or use it in combination with personal information, such non-personal information will be treated as personal information for the duration of such combined use, and we will anonymise and de-identify such personal information unless we have obtained your authorisation or are otherwise obliged by law or regulation to do otherwise.
What personal information we collect about you and how we collect it
1.Register as a user∶
If you wish to purchase merchandise from the Site, you will first need to register for an account and you will need to submit the following information to complete the creation of your account: your name, email address, created username and password; during the account registration process, you may choose to provide us with or allow us to collect the following information: mobile phone number. If you provide us with further information, it will help us to provide you with a better service experience, for example, you can create a personalised account with a photo and nickname. However, if you do not provide the above information, it will not affect the use of the basic functions of the Service.
2.Purchase of goods∶
If you wish to purchase an item from the website, you will be required to submit the following information after registering for an account in order to complete your purchase: [your telephone number, delivery address, payment account (including your credit or debit card details)].；
3.Import clearance∶
According to the relevant customs clearance policy for imported goods, for goods purchased outside of the United States, you need to provide the same identity information as the consignee's name for the purpose of declaration of entry of personal effects.
You hereby authorise our partnered delivery service provider to act as your agent for the declaration and customs clearance of the goods and to upload the relevant identification information in accordance with the following. If you designate another person as the consignee, you give the above authorisation on behalf of the consignee named in the order. If you choose not to upload the consignee's identity information in this operation, our partner delivery service provider may call you on your mobile phone to ask for your ID information during the process of declaring and clearing the goods, and if you still choose not to provide the consignee's identity information during the telephone enquiry, we will cancel the order for you due to the inability to complete the customs declaration and clearance, and subsequently carry out the relevant refund operation. We and our delivery service providers will store your ID information securely and keep it strictly confidential. After submitting the required ID information on this website, there is no need to submit it through other channels, and we will automatically recognise and apply the submitted consignee's ID information to your next purchase.
4.Customer Service and Dispute Handling
When you contact us to apply for dispute handling, in order to protect your account and system security, we need you to provide the necessary personal information to verify your membership status. In order to facilitate contact with you, help you solve the problem as soon as possible or record the solution and results of the relevant issues, we may keep records of your correspondence/calls with us and related content (including account information, order information, other information you provide to prove the relevant facts, or contact information you left), if you make inquiries, complaints or provide suggestions for specific orders, we will use your account information and order information.
5.Information received from other accounts or sources：
Subject to relevant laws, we may receive information about you from your other accounts or other websites from sources such as data brokers, our partners, social media platforms, advertising and data analytics companies, and payment and delivery service providers. By logging into our mobile applications through social media platforms, or by linking your account on the Website to your account on a social media platform, you are giving us permission to access certain information and content from those accounts. The specific types of information we may access depend on your relevant account or website settings and will be governed by their privacy policies.
6.Information collected by IT systems∶
Each time you visit this website, our IT systems will receive and automatically store certain information. If you do not want this information to be collected, you can choose to do so, for example by changing your settings, and we respect your choice. This information may include the use of cookies to store your location or language preferences, to save you from having to re-enter them when you return to the site, or to store items you wish to purchase when you visit other pages on our site. We explain cookies in more detail below, these are very small files of information that can help to improve your experience on our website and make our interactions easier and smoother, and you can manage or delete cookies according to your preferences. Cookies explained in more detail: We use technologies such as cookies to collect information and store your online preferences. Cookies are very small pieces of information that are automatically sent from a website's server to a web browser, allowing the server to uniquely identify the visitor to each page, the types of cookies we use on this website are as follows：
Category 1: Strictly necessary COOKIES
These cookies enable you to browse our website and use the features we offer. Without these cookies, we would not be able to provide certain features, such as remembering your login details or saving items in your shopping bag.
Category 2: Performance Cookies
We use these cookies to collect anonymous information about how our customers use this website. For example, we use Google Analytics cookies to allow us to understand how customers come to our website, how they navigate and use it. This helps us to continually improve our website, for example by providing customers with better navigation, shopping experiences and marketing campaigns. These cookies do not collect or store any personally identifiable information about you. You can choose to disable these cookies using your browser settings, but it may affect your smooth shopping experience on our site.
Category 3: Functional COOKIES
These cookies remember the preferences you select when browsing our site, such as country, language and search parameters such as product size, colour or collection. The information collected will be used to create a more personalised and enjoyable browsing experience for you. The data collected by these cookies is only processed anonymously and is not used to track your browsing activities on other websites. You can choose to deactivate these cookies using your browser settings, but it may affect your shopping experience on our website.
Additionally, through your personal account, you can invite friends (by email, social media platforms, etc.) to shop on our site. Before sharing your friend's contact information with us, please get their permission. We will let them know that we learned their specific information from you. Please be sure to only forward our emails to friends who are interested in our site. We will not use your friend's email address for any other purpose unless they join our site or request further information or responses. Similarly, when you send an email using the invite-a-friend feature, we do not store the email address used for email communication.
7.Third-party content, links or plug-ins
Your use of web plug-ins, or links from our website to third party websites or applications, is subject to the privacy policies of the respective social media sites, which may differ from ours, so please read these privacy policies carefully to understand their policies and your choices. As with linked sites, we have no control over the information collected, stored or used by social networking plugins and we are not responsible for the behaviour of these sites.
How we use your information
We will not share or disclose your information to anyone unless otherwise stated in this Privacy Policy.
We use Personally Identifiable Information to provide you with a more enjoyable and convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We collect, use and disclose your "personal data" for the following purposes：
Responding to your enquiries and requests;
Fulfilling your orders;
Following up on email invitations you have sent;
Managing administrative and business operations and complying with internal policies and procedures;
Facilitating transactions involving all or part of our business or business assets as part of a corporate reorganisation, sale of stock, or other change of control (which may extend to any merger, acquisition, or sale of assets, as well as transfers as part of an insolvency proceeding) matching any "personal data" relating to you for any of the purposes set out herein;
Resolving complaints, handling requests and enquiries through your personalised shopping history profile;
Preventing, detecting and investigating crime, analysing and managing business risks;
Providing media announcements and responses;
Monitoring or recording telephone calls and customer-facing interactions for the purposes of Monitoring or recording telephone calls and customer-facing interactions for quality assurance, staff training and performance appraisal;
Identity verification;
Organisation of awareness-raising activities；
Legal purposes (including but not limited to obtaining legal advice and dispute resolution)；
Conducting investigations related to disputes, billing or fraud；
To provide mailing lists (including customer names and mailing addresses, but not e-mail addresses) to other companies whose products we believe may be of interest to you. In order to identify products that we think may be of interest to you, you and the information in your order may be combined with other personally identifiable information (such as demographic information and past purchase history) provided in our records and from other sources.
To satisfy or comply with any applicable rules, laws, regulations, codes of conduct or guidelines issued by any law or regulatory body (including, without limitation, responding to regulatory complaints, making disclosures to regulatory bodies and conducting audit inspections, due diligence and investigations); and for purposes reasonably related to the foregoing.
In addition, we may share personally identifiable or other information with our parent company, subsidiaries, divisions and affiliates.
We reserve the right to disclose information to comply with a subpoena, court order, administrative or governmental order, or any other legal requirement, or when we believe, in our sole discretion, that it is necessary to protect our rights or the rights of others, to prevent harm to persons or property, to combat fraud, and to reduce credit risk.
You will be notified when your personally identifiable information may be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have the opportunity to request that we not share such information.
We use non-personally identifiable information in the aggregate so that we can improve our website and for business and administrative purposes. We may also use or share aggregated data that does not contain personally identifiable information with third parties for any of the following purposes.
How we protect your information
We are committed to protecting the information we receive from you. We follow sound technical and management practices to help protect the confidentiality, security and integrity of data stored on our systems. While no computer system is completely secure, we believe that the measures we take reduce the likelihood of security problems to a level appropriate to the type of data involved.
Disclosure of personal data
We will take reasonable steps to protect your Personal Data from unauthorised disclosure. Subject to any applicable law, your Personal Data may be disclosed for the purposes set out above (where applicable) to the following people: associated companies and employees to provide you with content, products and services, to address your questions and requests regarding your customer account, subscription and billing, or ordering arrangements with us, and the activation of our products and services, deactivate, install, maintain and operate our systems and/or services；
Companies providing insurance and counselling services；
agents, contractors or third party service providers who provide operational services to us, such as courier services, telecommunications, information technology, payments, printing, billing, payroll, processing, technical services, training, market research, call centres, security or other services：
Vendors or third party service providers in connection with marketing promotions and services provided by us or our preferred partners；
Any business partner, investor, assignee or transferee (actual or potential), to facilitate the involvement of any of our professional advisers, such as auditors and lawyers；
Compliance by the relevant government regulator, statutory board or authority or law enforcement agency with any laws, rules, guidelines and regulations or programmes imposed by any government authority；and
Any other party to whom you authorise us to disclose your Personal Data.
Quality of personal information
We will take reasonable measures：
1.Ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date；
2.Protect your personal information from misuse, loss, unauthorised access, modification or disclosure through physical and computer security methods；and
3.Destroying or permanently de-marking personal information if it is no longer necessary for the purposes for which it was collected.
Accessing and updating your personal information and preferences
If you are a registered user, you may access and update your registration information and preferences for receiving email or other communications by updating the required information in the "Account Details" section of the Site.
We will take commercially reasonable steps to implement your opt-out request in a timely manner, but you may still receive communications from us for up to ten business days while we process your request.
While we endeavour to comply with requests to restrict our use of your information, we reserve the right to delete all or part of our customers' information if we are unable to reasonably comply with the requested restrictions.
Prohibition of Stalking and California's Anti-Customer Disclosure Law
No-tracking policy
Your browser may provide you with a "Do Not Track" option, which allows you to send a message to operators of websites and website applications and services (including behavioural advertising services) stating that you do not want your online activities to be tracked at all times or on different websites. Currently, our Services do not support Do Not Track requests.
Californians
If you are a California resident, please read the Privacy Policy for California Area Residents in compliance with the California Consumer Privacy Act of 2018. You may request a list of third parties that receive your information, to obtain a list, please contact us at the email address attached to this Privacy Policy.
If you are a California resident, you have the right to opt out of the sale or sharing of personal data for targeted advertising purposes.
As a California consumer (as defined by the CCPA), you have the right to exercise the following rights with respect to your personal data: to request access, to request deletion, to request non-discrimination, to request a restriction on use and to disclose sensitive information, etc.
Under California's Sunshine Law, California residents have the right to free annual access to information about personal data disclosed to third parties for direct marketing purposes during the previous calendar year. We will not disclose your personal data directly to third parties without your consent, except as expressly stated in the Privacy Policy.
Privacy Policy Updates
We may modify this Privacy Policy from time to time at our sole discretion. If any updates or changes are made, all modifications will be effective immediately upon our posting to the Site and, where appropriate, you will be notified by email. By continuing to use our Services or the Site after such updates and changes become effective, you agree to the most recent version of the Privacy Policy.
We will not reduce your rights under this Privacy Policy without your express consent. We will post any changes to this policy on this page.
We will also provide more prominent notice of significant changes (including, for some services, email notification of specific changes to the Privacy Policy).
Material changes within the meaning of this Privacy Policy include but are not limited to：
1、Significant changes in our service model. such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc.；
2、We experience significant changes in our ownership structure, organisational structure, etc. such as changes in ownership due to business restructuring, bankruptcy and mergers and acquisitions, etc.；
3、Changes in the primary recipients of personal information shared, transferred or publicly disclosed；
4、Significant changes in your rights to participate in the processing of personal information and the manner in which you exercise them；
5、In the event of a change in the department responsible for handling the security of personal information, the contact details and the channels for lodging complaints.；
6、When a security impact assessment report on personal information indicates a high risk。
However, please note that we do not archive older versions of this policy for you to apply for access to。
By using or accessing our services, you acknowledge and agree to this Privacy Policy, and in the event that the contents of this Privacy Policy and any updates from time to time conflict with mandatory provisions of applicable law, the mandatory provisions of applicable law shall prevail.
Contact Information
If you have any questions or concerns about this Privacy Policy or INTRAMIRROR LIMITED's use of your information, please contact us at：
email：【support@senser.net】
Telephone number：【(+86) 4006666301】
We have a dedicated personal information protection department (or personal information protection officer) that you can contact in the following ways：
email：【support@senser.net】
Telephone number：【(+86) 021-62360699】
Normally, we will reply within thirty days.
If you are not satisfied with our response, especially if our personal information processing behaviour has damaged your legitimate rights and interests, you can also seek a solution through the following external channels: [Litigation to the court in the jurisdiction where the controller of the personal information is located, industry self-regulatory associations, or the relevant governmental regulatory bodies, etc.].