At the moment, we offer shipping to the United States, Canada, Australia, Hong Kong SAR, Macao SAR, Japan, Singapore, South Korea, and Saudi Arabia.

We accept returns within 7 days from the delivery date (including anti-theft devices). Items received after this period may only be accepted at our discretion.

Please note, delivery times are based on the time from dispatch and are intended as a guideline only. SENSER is not responsible for delays caused by customs clearance, payment issues, or other factors beyond our control, though we will make every effort to minimize any potential delays.

Orders are dispatched using our trusted express couriers, DHL and UPS.

You can track your order as follows:

1. Login to your account. If you checked out as a guest, register with the same email address you used to place your order.

2. Go to the My orders page by clicking on the Account button and selecting "My Orders".

3. Find the order you want to track and click to see the order details.

We understand that there may be instances where customers need to cancel their orders. Orders can be canceled while they are under Reviewing status. However, once the order is being prepared for shipment, cancellation requests cannot be processed.

Once your cancellation is processed, your refund will be returned to your original payment method. The funds can take up to 10 days to show in your account, depending on your payment provider.

Shop with confidence at SENSER. If the items you receive aren't quite right for you, we make it simple to return them. To start a return, simply visit your account page. Select the order you wish to return and follow the on-screen instructions.

Returns due to product quality issues, or incorrect items shipped, or any errors made by our platform, there will be no return fees charged on to you.

We accept returns within 7 days from the delivery date (including anti-theft devices). Items received after this period may only be accepted at our discretion.

To ensure your return is processed smoothly, please adhere to the following guidelines:

• All returned items must be new, unused and with all original brand garment tags attached.
• Shoes must be returned in their original boxes.
• Lingerie and beachwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

If you have any further questions, please contact our customer care team at support@senser.net

Once your return is processed, your refund will be returned to your original payment method. The funds can take up to 10 days to show in your account, depending on your payment provider.

We don't offer direct exchanges. Instead, you can return the original item for a refund and then place a new order for the item you prefer.

Your order includes all applicable duties and taxes, so you typically won't need to pay anything extra to the courier upon delivery. The relevant duties and taxes will be detailed during checkout.