At the moment, we offer shipping to the United States, Canada, Australia, Hong Kong SAR, Macao SAR, Japan, Singapore, South Korea, and Saudi Arabia.

We accept returns within 7 days from the delivery date (including anti-theft devices). Items received after this period may only be accepted at our discretion.

Please note, delivery times are based on the time from dispatch and are intended as a guideline only. SENSER is not responsible for delays caused by customs clearance, payment issues, or other factors beyond our control, though we will make every effort to minimize any potential delays.

Orders are dispatched using our trusted express couriers, DHL and UPS.

You can track your order as follows:

1. Login to your account. If you checked out as a guest, register with the same email address you used to place your order.

2. Go to the My orders page by clicking on the Account button and selecting "My Orders".

3. Find the order you want to track and click to see the order details.

We understand that there may be instances where customers need to cancel their orders. If you choose to cancel your order under Reviewing status, you will receive a full refund.

If you choose to cancel your order while it is being Prepared for shipment, we will charge a cancellation fee of 35 per item. Orders over USD 800 will incur an additional processing fee of 60 per item.

If you choose to cancel your order after it has been Shipped, we will attempt to intercept the shipment. If the interception is successful, we will help you cancel the order and charge a cancellation fee of 35 per item. Orders over USD 800 will incur an additional processing fee of 60 per item. If the interception fails, we will continue to deliver the item to you. You may then initiate a no-reason return after receiving the package.

Once your cancellation is processed, your refund will be returned to your original payment method. The funds can take up to 10 days to show in your account, depending on your payment provider.

You can cancel your order as follows:

1. Login to your account. If you checked out as a guest, register with the same email address you used to place your order.

2. Go to the My orders page to find the order you want to return and click "Cancel item".

Shop with confidence at SENSER. If the items you receive aren't quite right for you, we make it simple to return them. To start a return, simply visit your account page. Select the order you wish to return and follow the on-screen instructions.

Returns due to product quality issues, or incorrect items shipped, or any errors made by our platform, there will be no return fees charged on to you.

All other returns will incur a fee of 35 per item due to the return international logistics fees and quality inspection costs for your return items. Orders over USD 800 will incur an additional processing fee of 60 per item. The original shipping fees are non-refundable.

We accept returns within 7 days from the delivery date (including anti-theft devices). Items received after this period may only be accepted at our discretion.

To ensure your return is processed smoothly, please adhere to the following guidelines:

• All returned items must be new, unused and with all original brand garment tags attached.
• Shoes must be returned in their original boxes.
• Lingerie and beachwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

If you have any further questions, please contact our customer care team at support@senser.net

Once your return is processed, your refund will be returned to your original payment method. The funds can take up to 10 days to show in your account, depending on your payment provider.

We don't offer direct exchanges. Instead, you can return the original item for a refund and then place a new order for the item you prefer.

Your order includes all applicable duties and taxes, so you typically won't need to pay anything extra to the courier upon delivery. The relevant duties and taxes will be detailed during checkout.