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Help and Contact
How to track my order?

You can track your order as follows:

1. Login to your account. If you checked out as a guest, register with the same email address you used to place your order.

2. Go to the My orders page by clicking on the Account button and selecting "My Orders".

3. Find the order you want to track and click to see the order details.

Still need help:

Email: support@senser.net

How to return my order?

You can return your order as follows:

1. Login to your account. If you checked out as a guest, register with the same email address you used to place your order.

2. Go to the My orders page to find the order you want to return and click "Return item".

Still need help:

Email: support@senser.net

Are SENSER products authentic?

Our platform is linked to over 1000 global brand boutiques, offering approximately 2500+ luxury fashion brands. Therefore, all the items we sell are brand-new and authentic.

Once you have successfully made a payment on SENSER, the linked boutiques will confirm the inventory according to your requirements and then arrange for shipment. This means that through our SENSER platform, you can achieve your dream of browsing global luxury fashion boutiques.

Still need help:

Email: support@senser.net

Why are orders sent to Transit Center?

SENSER serves as a global e-commerce platform, we are proud to offer localized versions of our website for customers in United States, Canada, Australia, Singapore, Japan, Saudi Arabia and many other countries. In order to consolidate shipments, improve global efficiency, achieve logistical cost reduction, we have strategically chosen Hong Kong to serve as our global Transit Centre. This is a testament to our commitment in providing a seamless and timely delivery shopping experience to all our customers worldwide.

Still need help:

Email: support@senser.net

Other inquiries customers may have?

Please select your inquery type.

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FAQs
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Orders and Shipping
See more about delivery, returns and cancellations
Orders and Shipping